These terms apply in addition to any contract between Smart Routes Ltd and our courier or retailer customers. The contractual master services agreement governs commercial use of the platform; the section below covers use of the public Tracksr web pages by parcel recipients.
Who provides the service
The Tracksr web pages at tracksr.io and c.tracksr.io are operated by Smart Routes Ltd, a company registered in Ireland with its registered office at Unit P5, Marina Commercial Park, Centre Park Road, Cork, T12 PN7F.
For parcel recipients
If you have arrived at Tracksr because a courier or retailer sent you a tracking or rescheduling link, the service is made available to you free of charge as part of the delivery service the courier or retailer purchased from us. By using the page you agree to use it only to look up or reschedule your own delivery.
You must not attempt to enumerate, scrape, brute-force, or otherwise access tracking or rescheduling URLs that have not been sent to you. You must not attempt to interfere with the service or use it to harm other recipients.
What Tracksr does and does not do
Tracksr is not a courier and does not transport parcels. We display delivery information on behalf of the courier or retailer that handles your shipment, and pass any rescheduling selection back to them.
We do not collect payment from recipients and never ask for payment, bank details, or account credentials. If a page presenting itself as Tracksr asks for any of these, please report it via /abuse.
Acceptable use
- Do not attempt to disrupt or degrade the service.
- Do not attempt to access information about deliveries that are not your own.
- Do not use the service for any unlawful purpose.
For courier and retailer customers
Commercial use of Tracksr by couriers and retailers is governed by the master services agreement between Smart Routes Ltd and the customer. That agreement covers acceptable use, indemnity, limitation of liability, data processing terms, and service levels. Contact support@tracksr.io for the current version.
Disclaimers and liability
The Tracksr service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Smart Routes Ltd disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Notwithstanding any damages You might incur, the entire liability of Smart Routes Ltd under any provision of these terms, and Your exclusive remedy, shall be limited to the amount You actually paid through the Tracksr public web pages or USD 100 if You have not paid any amount, whichever is greater. To the maximum extent permitted by applicable law, in no event shall Smart Routes Ltd be liable for any indirect, incidental, special, or consequential damages whatsoever, including loss of profits, loss of data, or business interruption, arising out of or in connection with use of the Tracksr public web pages.
Some jurisdictions do not allow certain exclusions of warranties or limitations of liability; in those jurisdictions, the limitations above apply to the greatest extent enforceable under applicable law, and any rights you have as a consumer under mandatory local law are unaffected.
Governing law
These terms are governed by the laws of Ireland. Any disputes arising from use of the Tracksr public web pages shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to consumer rights you may have under the law of your country of residence.
Updates
We may update these terms from time to time. The current version is always available at tracksr.io/terms.
Last updated: 5 May 2026